Refund policy

Returns & Refunds

We want your SoBe Tan order to arrive exactly as expected. Please review the policy below, and contact us if there is a problem with your order.

Return eligibility

We accept returns only when an item is defective, arrives damaged, or you receive the wrong item.

Spray tanning solutions, skincare and prep products, mousses, and lotions are otherwise non-returnable, whether opened or unopened. We do not accept returns for a change of mind.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as you notice a problem. Email gabriel@sobetan.com with:

• Your order number and the email used to place the order.
• A brief description of the problem and the affected item.
• Clear photos of the packaging (box) and all contents, including the back of each bottle. Photos are required for all claims.

Please contact us before mailing anything back. We will review your request and provide the next steps, including return instructions if a return is needed.

Refunds and replacements

For a damaged, defective, or incorrect item, we will review the issue and confirm the appropriate resolution with you. If a refund or replacement is approved, we will explain how it will be handled and what to expect next.

Questions?

Email gabriel@sobetan.com for help with an order or this policy.

Last updated: October 7, 2026.