Frequently asked
The fine print, in plain English.
What's actually in SoBe Tan?
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Six ingredients: water, aloe vera, DHA (the active that reacts with your skin's pH to develop the tan), sodium benzoate, potassium sorbate, and caramel. That's it. The Mousse adds one more — a natural color guide so you can see where you've applied. Everything we're not in — alcohols, FD&C dyes, parabens, phenoxyethanol, propylene glycol, erythrulose, fragrance, silicones, PEGs, gluten, nuts — is listed on every PDP under "Free from."
Is it safe for sensitive skin? Pregnancy? Eczema?
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Yes — that's exactly why we built it. Our six-ingredient base is dermatologist-recommended and used by clients with sensitive skin, eczema, and during pregnancy. That said, every body is different. If you have a known allergy or skin condition, patch-test a small area 24 hours before a full application, and check with your dermatologist if you're unsure.
Will it work on my skin tone?
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Yes — that's the point of a universal shade. DHA reacts with your skin's natural pH, so the same formula develops to a different finish on every tone. Fair skin gets a warm honey; medium skin gets caramel; deep skin gets warmth and depth without overcooking. If you want more depth, add a second coat or use Get Darker drops in your moisturizer.
How long does it take to develop?
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Four to six hours for the full color to come up. Many people apply at night, sleep in it, and rinse off the color guide in the morning. The Tanning Water has no color guide — it develops invisibly.
How long does the tan last?
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Seven to ten days with the aftercare protocol — gentle cleansers, daily moisture (our Organic Hydrating Oil is built for this), and skipping anything that aggressively exfoliates. Without aftercare, expect 5–7 days. The Aftercare Protocol walks through the full routine.
How much is shipping?
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Free on continental U.S. orders over $100. Below that, flat-rate $7 standard (3–5 business days) or $18 expedited (1–2 business days). Orders placed before 12pm ET ship the same day, Mon–Fri.
Do you ship internationally?
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Yes — Canada, the UK, and EU at the moment, with more countries opening throughout 2026. International shipping is calculated at checkout based on weight and destination. Duties and taxes are the recipient's responsibility unless we've marked otherwise.
What's your return policy?
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All sales final. We don't accept returns or exchanges — please read the product page, ingredients, and shade notes carefully before ordering, and reach out to hello@sobetan.com with any questions before you buy. If your package arrives damaged in transit, email us within seventy-two hours with photos and we'll make it right.
Can I subscribe for refills?
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Yes — every refillable retail product offers Subscribe & Save at checkout. Choose your cadence (4, 6, 8, or 12 weeks); skip, pause, or cancel anytime from your account.
How do I book a spray-tan appointment at the Miami Beach studio?
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Book online at book online. We're at 762 Arthur Godfrey Rd, inside The Roosevelt, Miami Beach. Mon–Sat 10am – 7pm; Sunday by appointment. Walk-ins welcome when the chair's open. Call (305) 532-0221 if you want a same-day slot.
What should I do before my appointment?
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Shower, exfoliate, and shave 24 hours before. Skip moisturizer and deodorant on the day. Wear loose, dark clothing for the ride home. Full pre-tan checklist on the Tan Prep Guide.
How do memberships work?
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Two tiers: unlimited Versa Spa Pro booth sessions, or monthly custom technician tans. Three-month minimum, then cancel anytime. Members get 10% off retail. Full breakdown on the memberships page.
I'm a licensed pro — how do I get wholesale pricing?
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Apply via the Wholesale page with your business license and current monthly volume. We reply within one business day with pricing, MOQ, and a complimentary sample.
Do you train other artists?
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Yes — the Spray Tan Academy runs cohort training out of the Miami Beach studio a few times per year. Two-day intensive on technique, formulation, business setup, and after-care. Wholesale partners get priority booking.
How do I reach a human?
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Email hello@sobetan.com for anything — we reply within one business day. Call (305) 532-0221 Mon–Sat 10am – 7pm ET. Press inquiries: press@sobetan.com. Wholesale: wholesale@sobetan.com.
