Shipping Policy

Last updated: November 2025

Thank you for shopping with us! We aim to process and ship all orders quickly and safely. Please review our shipping policy below.

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Order Processing Times

• Orders are processed Monday–Friday, excluding holidays.

• Please allow 1–2 business days for order processing before shipment.

• During high-volume periods (sales, holidays, product launches), processing may take an additional 1–3 business days.

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Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Estimated delivery times:

• Standard Shipping (USA): 3–7 business days

• Expedited Shipping (USA): 2–4 business days

• International Shipping: 7–21 business days (varies by country)

Please note: Delivery times are estimates and may vary due to carrier delays, weather, customs, or other unforeseen circumstances.

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Free Shipping

We offer free standard shipping on U.S. orders over $100 (before tax and after discounts).
Some items or promotions may be excluded.

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Order Tracking

Once your order ships, you will receive an email with a tracking number.
Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

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Address Accuracy

Please ensure your shipping address is correct at checkout.
We are not responsible for:

• Packages delivered to an incorrect address entered by the customer

• Lost packages due to address errors

If you need to update your address, please contact us within 1 hour of placing your order, and we will do our best to assist.

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International Orders

• Customs fees, duties, and taxes may be charged by your country and are not included in our prices or shipping costs.

• Customers are responsible for paying any import fees required by their country.

• We are not responsible for shipping delays caused by customs.

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Lost, Stolen, or Damaged Packages

Once an order is marked as Delivered by the carrier, we are no longer responsible for the package.
If your order is lost or damaged in transit:

• Please contact the carrier directly first.

• Then contact us with your order number, and we will help you file a claim.

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Returns & Exchanges

For information on returns, please refer to our Return Policy.

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Contact Us

If you have any questions regarding your order, email us at:
support@sobetan.com